Bewerbende mit Behinderungen erwünscht 👨‍🦽👨‍🦯🦻 Customer Service Technology Automation Lead (m/f/d)

p /pp /pp style=text-align:justify /pp style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifAt Riverty, you’re not just stepping into a role — you’re stepping into the driver’s seat of our customer service transformation. You’ll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you’ll make it happen./span/pp style=text-align:justify /pp style=text-align:justifystrongspan style=font-family:arial, helvetica, sans-serifWe are looking for a/span/strong/pp style=text-align:justifystrongspan style=font-family:arial, helvetica, sans-serifCustomer Service Technology amp; Automation Lead (m/f/d)/span/strong/pp style=text-align:justifystrongspan style=font-family:arial, helvetica, sans-serif(unlimited, full-time) Join our team at one of our locations in Berlin or Amsterdam – flexible working conditions available /span/strong/pp style=text-align:justify /pp style=text-align:justifystrongspan style=font-family:arial, helvetica, sans-serifYour Role and Impact/span/strong/pulli style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifYou take charge of Riverty’s customer service platforms and shape their strategic roadmap — aligning business goals with IT possibilities across the entire organization/span/lili style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifYou set the rules by defining platform governance, configuration standards and performance criteria — and you make smart prioritization calls based on value and feasibility/span/lili style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifYou turn ideas into action by translating business needs into concrete delivery plans, estimating technical effort, and steering vendor partnerships to deliver on time and to spec/span/lili style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifYou drive innovation through AI and automation — from Microsoft Copilot to chat and voice bots, to Power Automate workflows — while monitoring performance and swiftly removing blockers to keep things running smoothly/span/lili style=text-align:justifyspan style=font-family:arial, helvetica, sans-serifYou inspire and lead Product Owners and Configuration Experts working with Microsoft Dynamics, Zendesk, Parloa, and other tools — building a culture of innovation, structured delivery, and strong stakeholder relationships/span/li/ulp /ppstrongWhat You Bring/strong/pullispan style=font-family:arial, helvetica, sans-serifYou have 5+ years of experience in Customer Service, IT consultancy, Microsoft partner environments, or enterprise transformation — ideally with hands-on Microsoft Dynamics 365 implementations/span/lilispan style=font-family:arial, helvetica, sans-serifYou know the delivery lifecycle inside out — from scoping and sprint planning to UAT and post-go-live stabilization/span/lilispan style=font-family:arial, helvetica, sans-serifYou’re confident in estimating technical effort, negotiating contracts, and challenging vendor proposals with authority and insight/span/lilispan style=font-family:arial, helvetica, sans-serifYou excel at stakeholder management, problem-solving, and clear, impactful communication/span/lilispan style=font-family:arial, helvetica, sans-serifYou speak fluent English and have German skills at C1 level or higher — and if you can add another European language (bonus points for Nordic languages), even better/span/li/ulp style=text-align:justify /pp style=text-align:justify /p