Chief Commercial Officer

Chief Commercial Officer (CCO)

We are an international group of companies operating across European and Latin American markets. We build and scale our own products and projects in e-commerce with in-house logistics, affiliate marketing, and performance marketing.

Remote / Full-time -Kyiv time zone (EET / EEST)

Mission of the Role

To grow a commercial system that scales quickly and converts leads into customers efficiently - driving LTV growth and a predictable commercial result.

Requirements

• 8+ years in commercial roles (e-commerce or D2C), including 2+ years as CCO / CSO.

• Experience in D2C / e-commerce / Health & Beauty / FMCG with a solid understanding of direct online sales.

• Deep COD expertise: call centers, order confirmation, scripts and voice upsell, delivery rate; working with fulfillment providers and courier services.

• Multi-market management (Europe, LATAM, USA, Kazakhstan / CIS) with an understanding of local payments, logistics, regulations, and consumer behavior; hands-on experience launching a new market from scratch.

• Experience managing procurement, contract manufacturing, and outsourced contractors. As the owner of cost of goods: tenders, negotiations, SLAs, contractor replacement, and reducing COGS without sacrificing quality.

• English at B2+ level.

• Ukrainian at C1+ level.

Knowledge

• Unit economics: margin structure, breaking P&L down into its drivers, profitability by market/channel/ product.

• COD model economics: how confirmation rate and delivery rate work, and the cost of an unredeemed (undelivered) order.

• Subscription economics: LTV, payback, retention and churn, rebill and dunning mechanics.

• Voice sales: script and offer-ladder structure, call quality criteria.

• Logistics, foreign trade, and procurement: 3PL and fulfillment, Incoterms, cross-border, tenders, MOQ, lead times, cost of goods.

• Market regulations: SLAs, restrictions on telephone sales across different regions.

Skills

• Building a P&L by market and pinpointing exactly where margin leaks.

• Diagnosing the COD funnel: isolating the point of failure and driving fixes through to a measurable change in the metric.

• Developing and launching GTM strategies and product launches tailored to different markets.

• A/B testing call scripts and offers, and scaling winning hypotheses quickly.

• Calculating subscription economics on a cohort basis and deciding whether to scale or stop.

• Building relationships and communicating with international partners.

• Managing by objectives: OKRs / KPIs, building metrics and performance controls.

Key Responsibilities

• Commercial results across 4 regions (Europe, Kazakhstan, LATAM, USA): revenue, margin, unit economics.

• Sales and contact center: scripts and marketplaces, confirmation conversion, upsell / cross-sell, and the quality and cost of a call and of a confirmed order.

• Operational layer: logistics (outsourced fulfillment and couriers), procurement and contract manufacturing, demand and inventory planning - with no shortages or overstock.

• Business Development: onboarding counterparties (fulfillment providers, telephony, factories, service partners), contracts, and onboarding.

• Building and growing D2C in a subscription format: rebill, dunning, churn management, and repeat sales.

• Control and reporting system: end-to-end metrics across markets, P&L by region, and regular reporting to the CEO in numbers.

Compensation Package

• Competitive compensation and an annual salary review based on personal achievements and market conditions.

• Flexible schedule: the option to start your workday between 8:00 and 11:00.

• Paid vacation (20 working days per year) and sick leave, plus additional days off on public holidays.

• Additional paid days off for your birthday, the birth of a child, marriage, or the loss of a close relative.

• Fully covered business travel (transport, accommodation, per diem).

• Investment in professional development - training, certifications, and access to courses and professional resources.

• A "Cafeteria"-style benefits system to cover individual needs within a set budget: sports, medical services, professional literature, coworking, equipment repair, and more.

Recruitment Process:

• Pre-screening for fit between experience and requirements.

• Interview with a recruiter.

• Technical interview.

• Interview with the Hiring Manager.

• Reference check.

We do not cooperate with or consider candidates from russia or belarus in our recruitment process.