Team Lead Broker & Partner Operations (m/f/d)

The company

Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics – they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses.

Our impact speaks for itself: we've provided billions in funding to over 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve.

We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need – often within minutes.

Tasks

The role

As Team Lead Broker & Partner Operations, you will be a coach, process manager, and strategic leader in a key role for iwoca's growth in Germany. This role offers you the unique opportunity to make an impact, enjoy autonomy, and continuously grow.

Our Broker & Partner Operations team is the central interface for collaboration with financing intermediaries, broker platforms, and strategic partners. They ensure that our processes – from application to disbursement – are efficient, customer-focused, and scalable, while maintaining close relationships with our most important external partners.

The team consists of motivated, solution-oriented colleagues who do their best every day to provide small businesses with capital quickly and easily. The team works closely with colleagues from Business Development, Product, Strategy, and Customer Service and places particular emphasis on personal responsibility, personal development, and a healthy dose of fun at work.

Responsibility & Opportunities

• You lead the Broker Operations team, promote its development through mentoring and coaching, and support your employees with daily challenges and decisions.
• You strengthen personal responsibility within the team and actively contribute to a positive, high-performance team culture.
• You maintain an overview of ongoing applications and assist with complex cases, new partners, or difficult decisions on our platform (ANT). You combine data knowledge with common sense.
• You plan and are responsible for your team's OKRs – from definition and implementation to regular performance monitoring and communication.
• You ensure the timely and accurate payment of commissions to our brokers and guarantee smooth internal and external billing processes.
• You work closely with Product Management, Business Development, Customer Service, and Commercial Strategy to generate more applications, optimize processes and API integrations, and quickly resolve technical issues in the funnel.
• You will build strong relationships with the sales leads of our key brokers, understand their needs, and jointly improve processes – with a practical, data-driven approach and a healthy dose of pragmatism.
• You will analyze existing processes, identify potential for improvement, and implement targeted measures to increase efficiency and quality.
• You will continuously develop yourself and your team – with the goal of creating the best solutions for our partners and iwoca.

Compensation

We expect to pay from €65.000 - €80.000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

Term of Contract

This position is limited to 12 months as parental leave cover. Based on your performance, there is the possibility of a permanent position in an alternative management role, e.g., in Customer Operations or Broker & Partner Operations.

Requirements

The requirements

• Several years of experience in a senior operations or partner management role.
• Strong analytical skills and a keen sense for efficient processes.
• Proven experience in leading and developing teams.
• Clear, persuasive communication – both internally and externally.
• Hands-on mentality and the desire to continuously improve.
• Experience in the banking or fintech sector.
• Experience in project management.

Benefits

The benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.
• 26 days of vacation a year plus a free day for your birthday.
• One-month fully paid sabbatical after 4 years.
• Mental health support with direct access to certified psychologists via our partner OpenUp.
• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.
• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.
• €25 contribution towards the Deutschlandticket.
• Company Pension with Canada Life.
• Great office locations. In Frankfurt in the beautiful Ostend, our Berlin office is located centrally at Hackescher Markt.
• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
• Corporate Benefits discounts.
• ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone, including a book budget.
• Learning German budget.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.