Customer Service Representative (m/f/d) with Dutch - Warranty services

Imagine working in an environment that encourages creativity and collaboration, where your ideas are valued and your professional development is supported. Our offices at Foundever are places where you can develop, network and master new challenges every day. Apply as a Customer Service Representative (m/f/d) for an extended warranty provider for consumer electronics and home appliances and join our motivated team!

Start: 07.07.2025 | Location: Berlin-Neukölln | Hours per week: 20 - 40 h | Employment contract: permanent

Working hours: Monday to Friday between 10:00 AM and 06:05 PM, Saturday between 09:00 AM and 01:00 PM

Salary: 2,423 - 2,623 €/month at 40h/week (Fixed salary € 2,223/month + Language Bonus € 200/month + Performance Bonus up to € 200/month

Tasks

• Damage assessment of defective electronic devices of our Dutch-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Requirements

• Fluency in Dutch (C2-level) and English (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingsness to learn and eagerness learn
• Enthusiasm for working in a modern office and using the latest technologies
• Empathetic and socially competent personality

Benefits

• Career changers are very welcome!
• Optimal work-life balance: State-of-the-art offices enable a clear separation of work and private life.
• Inspiring atmosphere: Be inspired by an environment that encourages creativity and innovation.
• Mentoring and motivation: Direct support and feedback from colleagues and superiors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups
• Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects
• 27-30 vacation days (depending on length of service) and special leave

Sounds like the right job for you? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position!

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!

We employ a wide variety of people - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Onsite / ModernOffice / CreativeSpaces / InnovativeWorkspaces / Call Center Agent / Customer Service Representative / Customer Advisor / Service Representative

Job-ID: 400772